Radiance Investigations · Central Texas & Statewide
Insurance-defense investigations in Central Texas.
Clear facts for claims and litigation. Surveillance, social media research, and field investigations for defense attorneys, paralegals, claims professionals, and public entities—with coverage throughout Texas.
Investigative support built around your case.
Document subject activity, develop relevant leads, and clarify the facts. Choose a focused service or discuss a combination that addresses your assignment objectives.
Surveillance
Documented activity, video, and a chronological report to support claims evaluation and litigation preparation.
Explore surveillance →Social Media Investigations
VeritLock Reports capture identified content using PageVault. Claimant Insight Reports combine social media research and background findings.
Explore social media →Field Investigations & Statements
Statements, scene investigations, and subject checks. 360° virtual scene tours are available when applicable.
Explore field investigations →Medical Canvassing
Facility inquiries within an agreed search area to identify potential treatment leads for further review.
Explore medical canvassing →Background Investigations
Available records and subject information organized to provide context, identify associations, and develop investigative leads.
Explore background research →Locate Investigations
Skip tracing and investigative research to develop address and location leads for subjects and witnesses.
Explore locate investigations →Findings for client review
Documentation with context.
Investigative work is most useful when the findings are easy to follow. Radiance organizes observations, supporting material, and unresolved questions around the objectives of the assignment.
Reports distinguish documented activity from investigative leads and identify material limitations so your team can evaluate what the findings establish.
What your team receives
- Surveillance: an investigative summary, chronological timeline, and applicable video references.
- Social media: identified content and relevant context, with PageVault captures for VeritLock Reports.
- Field and research services: findings and supporting material appropriate to the agreed scope.
Completed reports and media are primarily available through the client portal.
Assignment management
Clear scope. Timely communication. Organized findings.
01 · SCOPE THE WORK
Start with the case questions.
Discuss objectives, available information, location, timing, and approved budget before work begins. New matters can be introduced by email or phone; established clients may email instructions or use the client portal.
02 · STAY INFORMED
Receive surveillance updates.
Verbal or email updates are provided within 24 hours of surveillance being conducted. Include any specific communication needs with your assignment instructions.
03 · REVIEW THE RESULTS
Access the completed work.
Final reports and media are primarily delivered through the client portal. Findings, relevant supporting material, and material limitations are organized for your review.
Working with Radiance
Frequently asked questions
Who does Radiance work with?
Radiance primarily supports defense attorneys, paralegals, claims professionals, and public entities with insurance-defense and claims investigations. The practice is focused on these professional assignments.
How do I begin if I was referred to Radiance?
Contact Noel Gonzalez by email or phone at (210) 272-7860. Describe the matter, the questions you need answered, the location, and your timing. New client arrangements and assignment scope are discussed directly.
Can existing clients continue to email assignments?
Yes. Email instructions and relevant materials directly to Radiance. Established clients can also submit cases through their client portal login after access has been arranged. A website form is not required to send an assignment.
What information is useful with an assignment?
Include your case reference, relevant contacts, subject identifying information, known addresses and vehicles, requested services, case objectives, timing, and approved budget or hours. A photograph and relevant case materials are useful when available. Email supporting materials directly or use your established client portal account.
Do you cover assignments outside Central Texas?
Yes. Radiance emphasizes Central Texas, including the San Antonio–Austin corridor, and provides investigative coverage throughout Texas. Discuss the location and timing so the assignment can be planned appropriately.
How are scope and budget established?
Scope, scheduling, and budget are discussed for the requested services and assignment objectives. Provide any approved hours or budget with your instructions. Rates are confirmed directly with the client.
How are findings reported?
Deliverables depend on the service and agreed scope. Surveillance reporting includes a summary and chronological timeline, with video references when applicable. Social media, field, medical canvassing, background, and locate assignments have service-specific findings. Final reports and media are primarily available through the client portal. Surveillance updates are provided verbally or by email within 24 hours of the work.
Texas coverage
Central Texas focus. Statewide coverage.
Based in the greater San Antonio area, Radiance supports assignments across the San Antonio–Austin corridor and throughout Texas. Discuss your assignment location, objectives, and timing to plan the appropriate scope.
Contact information for Radiance →
Licensed by the Texas Department of Public Safety · License No. A11601701